State Farm® Insurance Agent Todd Mitchell

"I’ve always had State Farm insurance and the agent that I had for years passed away. I guess all his customers went to Todd Mitchell. One of Todd’s employees named Kerry Chapman has always taken care of me and he is the main reason I stay with them"

"I'm so pleased to choose this insurance, the was in still is more than satisfactory with them minutes. Mr Michael call me with a excellent price. I'm glad.every one was friendly.and professional. Thank you 😊 sincerely Maria haslem!!!"

"Friendly and helpful!"

"State Farm is the best of the best"

"Always a pleasure to work with Todd and staff. Even though we are out of state from main office, it never seems that way. Great communication and easy app."

"Always great costumer service."

"I had a truly excellent experience with Kellen Peterson at Todd Mitchell’s State Farm on Vineville Ave in Macon.

I walked in without an appointment on a very important and stressful day, and Kellen welcomed me with patience, professionalism, and genuine kindness. He took the time to sit down with me and explain the different pricing options, plans, and coverage details in a way that was clear and easy to understand. I honestly would not have been able to get that same level of understanding trying to figure everything out online by myself.

What stood out most was how much care he put into the conversation. Kellen didn’t just treat me like another customer; he listened, answered my questions, and helped me find a bundle that made sense for my long-term needs, including renters, life, and auto insurance. The monthly price was great for the coverage I requested, and I left feeling informed, protected, and supported.

Even after our first meeting, he stayed in contact to make sure I had everything I needed and reminded me that help was only an email or phone call away. That kind of service is rare. This was true 5-star VIP service, and I would gladly give 1000 out of 100 stars if I could. Thank you again to Kellen and the Mitchell Team!"

"Very friendly and helpful. Was certain to answer all questions clearly."

"Great customer service and very knowledgeable. Even when I don't understand or make mistakes they are on top of it and do everything to help me. Very happy to say We've been with State farm for over 20 yrs. It's was also very convenient to do a new policy on the Web site and have them approve it. Very quick and easy."

"Always professional, kind and greatly helpful"

"I truly appreciate the outstanding customer support I received from my insurance agent. They were patient, professional, and took the time to explain everything clearly while making the entire process smooth and stress-free. Their kindness, responsiveness, and willingness to help made me feel valued as a customer. Excellent service like this deserves to be recognized!"

"I had a great experience with this insurance company. Keller has excellent customer service and is very helpful."

"I had an outstanding experience working with Kellen at State Farm in Georgia/Alabama. From start to finish, he was professional, knowledgeable, and incredibly responsive. My situation wasn’t the simplest—I had to open and cancel my account a couple of times—but Kellen handled everything seamlessly and made the process as smooth as possible.

What really stood out was his persistence and dedication. I’m not always the easiest person to get in touch with, but he consistently followed up until he reached me, just to make sure I had everything I needed. That level of care and attention is rare these days.

Kellen is very well-spoken, articulate, and clearly takes pride in his work. Honestly, I assumed he had been with the company for 10+ years based on how confident and capable he is, but I was surprised to learn he hasn’t been there that long.

He’s truly a standout and a great example of what customer service should look like. State Farm is lucky to have him—I hope he gets recognized for the excellent job he’s doing. We need more people like Kellen."

"I had a great experience setting up my renter’s insurance over the phone with Kellen. He was incredibly helpful, patient, and made the entire process smooth and stress-free. He did all of the hard work setting up my insurance while I just had to worry about moving to my new apartment. Kellen took the time to clearly explain my coverage options and answered all my questions."

"Wet helpful staff. They stay in touch."

"Receptionist was very helpful :)"

"Very helpful, knowledgeable and professional. Glad to a customer."

"It was quick and the rep was very knowledgeable."

"Excellent service, very prompt. 10/10"

"Todd is a great agent!!"

"My agent, Kerry Chapman, was very helpful the one time I had a claim. The State Farm system worked for me.
Richard B"

"Agent Kerry that Todd Michelle Farm insurance Agency. helped me to figure out exactly what I needed to ensure my vehicle and also my home. I was very confused after I had went online and started getting thousands of calls a week. It’s very wrong it’s harassment, but however, I am very satisfied and I felt very calm and relaxed. Dealing with Kerry and the way that he explained everything to me. I would highly recommend the State Farm company"

"I had a pleasant experience with Todd. He was very nice and knowledgeable about renters insurance coverage."

"Todd and his staff very responsive to all my questions and concerns about insurance. Very friendly and knowledgeable."

"Kerry was an excellent broker. Made the transition smooth after being with geico for over 15 years. Combined auto and renters with ease and great price."